Swiftsupport Overview | A Step-by-Step Guide

This presentation covers a Swift-based chat application, showcasing its analytics dashboard displaying conversation details, lead counts, and usage patterns. The inbox section manages unresolved messages, user requests, and chat history. Team management features include adding members via invitation codes and managing team settings. Agent functionalities include creating and managing agents, data stores (PDF, Excel, web, QA), workflows, and customizable templates using Python code. The system supports various AI models like GPT-4 and GPT-3.5, with features for configuration and monitoring.

okay so we are going to start with uh Swift support basic overview so I'm going to explain each and every uh tape that what is it for and then we are going to create the chatboard so when we login right so we are going to land it on this screen uh this is the analytics screen you can say that and uh you can you you do have the multiple analytics like number of the conversation then uh from which country that conversation weon then number of the leads over the time okay so we are taking the leads as well uh Peck times uh as well then top cities okay number of human chat over uh time so this is uh human chat that handed over and uh device that is used okay so most of the chat happen on the desktop now let's go to the inbox okay so inbox we can see that unre messages uh sorry unresolved messages then unre messages human request all chat flow and history okay so all of the unresolved issue will be uh visible over here then uh let's say if someone is not readed any of the message then it will be uh visible over here then if someone is request uh doing the human request then it will be visible here all chat will be visible over here this is flow related and this is the total history with the pag ination then uh we we go we go to the agent uh letter part uh let's go with the team so here the team settings so you can give the team name uh then uh you can invite any new member okay then code okay so you can invite by the code as well and uh let's say I'm going to invite one of the [Music] user right s support EI okay and I'm going to invite this user this is the member and you can see the pending okay once I will accept the invitation then it will be activated this is the setting uh you can setting the profile first name last name okay then this is the billing okay so this is the indan rupees and this is the Y billing now let's go to the agent So within the agent we can see there is a sub agents data store workflow templates and function and uh this is the agent we have created it is tabular form uh its name then description uh then uh data source type then AI model which model that is used we currently we we do have the gp4 and jpt 3.5 visibility it's public or private then action okay and we can do the multiple actions uh from here so General model name and description then which model we are using tools uh the data source configuration security then chat RS and uh this is the theme where we will come over here again then this is the data store uh which include the name then type type is PDF Excel web and QA then this the size that what is the size of the data store then the last sync 9 days ago and if you want to sync now we can sync it okay so this will be updated again then status sync fail initiated okay and we do reactions that uh from where the data source is configured okay so currently we have configured from this uh multi CH Channel DV website and this is the all of the URL we have called let's go back to this one then we do the workflow uh name then accents of the workflow okay so if we open any of the so let's open this workflow support uh this we have deployed for the Bild boox so you can see this is the pretty long now let's go back to again agent and templates okay so we have created several templates that uh that is ready made and you can use both the features and uh functions okay so this will be used for the uh workflow so if I open in the function you can see the python code okay so all of these are the python code you can write the custom code as per you need